ROBERT "MITCH" KUZMA Webmaster / Graphic Designer mitchkuzma@kzcompany.com Mitch Kuzma, Webmaster and Graphic Designer for Ritchie International is an accomplished and creative web designer with a vast array of experience in internet technology and artistic custom web design. Mitch is the owner of KZCompany, a web development and design company he started in June, 2005.  His services and achievements include; • Website and Internet Development • Website Upkeep and Maintenance • Graphic Designs • Artistic Creations • FLASH Animation and Motion Graphics • Custom Brochures and Calendars • Creative Print Materials • Custom Menus • and more... Professional Background and Experience  June 1999 - May 2005 - Shoney’s, Nashville, TN Manager of POS (Point of Sale) Services • Created and maintained pricing and screen files for all company-owned and 70 franchise store-level menus. • Created and maintained network sessions for the downloading of menu files to store-level • Performed store-level support for all pricing and screen files • Updated and maintained store-level inventory forms and pricing • Created and maintained food recipes for store-level food cost program • Created and maintained store-level software training tutorials • Created the majority of Shoney’s MAIN intranet websites • Conducted POS, Intranet and MS Office software training for all new franchisees • Designed and coordinated the purchase, setup and organization of a 36’ mobile training RV • Coordinated field software training for store-level and supervisory positions • Trained and Supervised 3 field trainers August 1995 - June 1998 - Shoney’s & Captain D’s, Birmingham, AL Director of POS • Responsible for the coordination, support and installation of NEW POS touch screen computers in all Shoney’s and Captain D’s restaurants • Hired, trained and supervised 10 POS computer Installers • Coordinated and conducted regional training classes prior to each regions installation • Myself and 3 installers handled all installations, gave 24-hour full store-level support and maintained pricing and screen files for all stores (up to 140 installations) August 1993 - June 1995 - Captain D’s, Birmingham, AL Shoney’s Regional Training Director • Responsible for the development of, setup, coordination and follow-up for all training of entry-level management. • Conducted monthly follow-up and inspections for all training units. • Held regional training classed for all supervisory levels 1985 – 1993 - Shoney’s, Captain D’s and Lee’s Birmingham, AL Director of Personnel & Training • Responsible for recruiting, hiring and training of all entry-level management personnel for 7 Shoney’s restaurants, 14 Lee’s Famous Recipe restaurants and 28 Captain D’s restaurants. • Created the development process for beginning management personnel, which included a 6 weeks in-store training program, an 8-week follow-up program, monthly training classes, and Training Unit “Standards of Operations” inspections. • Managed and later supervised 1 Captain’s and 2 Shoney’s restaurants in Birmingham market 1982 – 1985 - Shoney’s Inc., Nashville, TN Training Coordinator - Personnel and Training Dept. • Responsible for Mgmt. Skills Training Classes for management personnel • Conducted “6 Values of Excellence” (Shoney’s standards) training classes system-wide • Conducted “Work Force 2000” training classes system-wide • Conducted all levels of Human Resources training, which included Sexual Harassment, Discrimination, Fair Treatment, Employment-At-Will, Employment Contracts, EEOC, EOE, Due Process, Wage and Hour, Compensation, • Assisted in recruiting, selection, orientations, hiring and setup for entry management personnel for Middle Tennessee area. • Conducted field Wage & Hour inspections • Management 2 different Shoney’s restaurants during this time 1978 – 1982 - Shoney’s Inc., Nashville, TN Franchise Representative & R&D Coordinator • Responsible for personnel training for all new store openings system-wide for company and franchise • Created all training manuals and procedures for new store openings • Developed and initiated the “Targeted Jobs Tax Credit” field program for updating Shoney’s to new law • Initiated and setup the beginning R&D department • Developed and tested all new food products 1974 – 1978 - Dairy Queen, Atlanta, GA Owner/Partner – Daily Queen Restaurant • Responsible for complete operation of Dairy Queen Restaurant on Campbelton Rd. in Atlanta, GA 1969 – 1974 - Shoney’s Inc., Nashville, TN Shoney’s Restaurant Operations - General Manager • Worked in several Shoney’s restaurants in Nashville Tennessee moving up to General Manager • Responsible for all levels of operations 1966 – 1969 Shoney’s Inc., Nashville, TN Shoney’s Restaurant Operations - Part-time during high school • Worked part-time in Shoney’s restaurants including lot-boy, busboy, dish washer, cook and night Kitchen Manager Education  1969 – 1971 - Columbia State College, Columbia, TN Majored in drafting On Baseball scholarship 1969 - Graduate White House High School, White House, TN Awards, Recognition and other Education  Successfully Completed Training Classes (and was competent instructor) in; • Situational Leadership (instructor) • Personnel “Predictive Indexing” (instructor) • Understanding Personnel Law (Council on Education in Management) • Hiring and Firing (Employment Practices) • Youth Employment Practices (City of Birmingham) • Acquired Tennessee Insurance Licenses (1976) • The “One Minute Manager” (instructor) • Considered “Best in the Company” as Personnel and Training Director” while working in Birmingham, AL. • Only person in IT department that received exemplary compliments on performance from franchise community surveys. • Have been recognized by all evaluations as “Exceeding Expectations” or above. • Widely regarded as one of the most efficient people in Shoney’s IT department. • Received numerous letters, etc. recognizing performance. Computer Background and Experience  Skills: • Have experience and very competent in Microsoft Office, Excel, Access Database, Outlook, Word, FrontPage, Power Point, Macromedia Flash, Windows, Internet Explorer, Corel Photo Paint, Paint Shop Pro, Creative Web Design, HTML, Adobe PageMaker, etc. • Have used Bryce, Dream Weaver, and True Space. Education: • Completed several courses consisting of MS Excel, Access Database, Front Page, JavaScript, Macromedia Flash, Coral Graphics, Web Design, ASP, and more… Experience: • Conducted training classes on Excel, Outlook, MS Word, Access Databases, Access Queries, FrontPage, Web Design, Corel Photo Paint. • Developed many of Shoney’s intranet websites. • Developed and manage commercial websites for 6 others. • For Shoney’s, managed XcelleNet software communication sessions for store downloads. • Maintained software for pricing, screen, recipes, training tutorials, inventory for file transfer to all Shoney’s units.